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Withdrawal from the contract

You may withdraw from the contract within 14 days of receiving the goods without giving a reason. All we need is your name, the order number and the e‑mail address we send the confirmation to.

You will find it in the order confirmation, e.g. KZP1234567890.

Unopened cosmetics can be returned like any other goods. Cosmetics whose hygiene seal you broke after delivery cannot be returned by withdrawal.