Frequently asked questions
Card payments are temporarily unavailable. Orders are currently paid cash on delivery – when you receive your parcel. What this page says about paying by card or through GoPay does not apply for the time being.
How much does delivery cost?
| Delivery method | Price |
|---|---|
| DPD — kuriér na adresuDoručenie na adresu, 1–2 pracovné dni | €7.00 |
Shipping is free on orders over 49 €.
Payment is cash on delivery — you pay the courier when the parcel arrives.
How long does delivery take?
Goods marked in stock are usually dispatched within 48 hours – from the payment being credited when you pay online, from order confirmation when you pay on delivery. Delivery by courier then takes 1–2 working days.
How can I pay?
Online through the GoPay payment gateway – by card or bank transfer; you enter your card details directly with GoPay. With courier delivery also cash on delivery when you receive the parcel, if it is currently offered at checkout.
Do I have to register?
No. You can shop without an account. Registration is voluntary and gives you your order history and favourite products.
What if a product is not in stock?
We will get in touch and agree on what to do – we can split the order and first send you what we have in stock. You do not pay postage for the second parcel.
Can I return goods?
Yes, within 14 days of receiving them, without giving a reason. Details are on the Returns page.
Are the products genuine?
Yes. We buy the cosmetics directly from the distributors of the brands we sell, and we use them in our own studio, L´INSTITUT.
Can you help me choose?
Gladly. Write or call us – you will find our contact details on the Contact page. If you would like advice in person, drop by the studio.
This is a translation provided for convenience; the Slovak version is the binding one.