Returns

Withdrawal within 14 days

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. It is enough to tell us so unambiguously within that period – by e-mail at linstitutlucia@gmail.com or in writing to LINDEA s.r.o., Segnerova 721/5, 841 04 Bratislava, Slovakia. You may use the model form below, but you do not have to.

Exception: cosmetics with a broken seal

You cannot withdraw from a contract for goods sealed in protective packaging that are not suitable for return for health-protection or hygiene reasons, if the packaging was unsealed after delivery. For cosmetics this means products whose hygiene seal (foil, tamper seal, shrink wrap) you have opened.

How to return goods

• Send the goods back no later than 14 days from the day you withdrew, to: LINDEA s.r.o., Segnerova 721/5, 841 04 Bratislava, Slovakia.
• State the order number so that we can match the return.
• You bear the cost of returning the goods.

You may inspect and try the goods as you would in a shop. You are liable only for any diminished value resulting from handling beyond what is necessary to establish their characteristics.

Refund

We will refund all payments, including postage (up to the cost of the cheapest delivery method we offer), within 14 days of the day we received your withdrawal. We may withhold the refund until we have received the goods back or you have shown that you sent them. We refund by the same means you paid with; for a cash-on-delivery order we send the money to a bank account you tell us.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: LINDEA s.r.o., Segnerova 721/5, 841 04 Bratislava, Slovakia, linstitutlucia@gmail.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ..........
• Ordered on/received on (*): ..........
• Name of consumer(s): ..........
• Address of consumer(s): ..........
• Signature of consumer(s) (only if this form is notified on paper): ..........
• Date: ..........

(*) Delete as appropriate.

Damaged or faulty goods

If you receive damaged or faulty goods, contact us as soon as possible at linstitutlucia@gmail.com. The complaints procedure is described in the Terms and conditions.

This document is a template and we recommend having it reviewed by a lawyer. It is a translation provided for convenience; the Slovak version is the binding one.